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​Returns & Exchanges
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All sales are final. However, if your item arrives damaged or defective, we’re happy to offer a replacement or store credit.
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Requests for returns or exchanges must be made within 3 days of receiving your order.
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To request a return or exchange, please email us at moonlitmagickcrystals@gmail.com
with your order number, a description of the issue, and clear photos of the item and packaging. -
If your return request is approved, we will provide instructions on how to proceed.
Lost, Stolen, or Missing Packages
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Once an order is shipped, we are not responsible for lost or stolen packages. Please ensure your shipping address is correct before completing your order.
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If your package is marked as delivered but you haven’t received it, we recommend checking with your local postal service or neighbors.